At SIMPLYGRAPHIX LLP, we value our customers and aim to provide the best digital products, services, and memberships. Please read our cancellation and refund policy carefully before making a purchase.
1. Digital Products
- All digital products (such as design files, templates, software, and other downloadable items) are non-refundable once delivered or downloaded.
- Please review the product details carefully before making a purchase. If you face any issues with the file or product, you may contact our support team for assistance.
2. Subscriptions & Memberships
- Customers may cancel their subscription or membership at any time from their account settings.
- Cancellation will stop any future billing. However, access to premium features will remain active until the end of the current billing cycle.
- Refunds will not be provided for any remaining period after cancellation.
3. Service Contracts
- For custom services (such as website development, branding, or digital solutions), cancellation requests must be made in writing.
- If the project has not yet started, a full refund may be issued.
- If work has already commenced, refunds will be provided on a pro-rata basis after deducting costs for completed work.
- Once the project is delivered or completed, no refunds will be issued.
4. Payments via Third-Party Platforms
- Purchases made through external marketplaces (such as Etsy, Amazon, etc.) are subject to their respective cancellation and refund policies.
- For payments made via Payoneer, Stripe, or PayPal, refunds (if applicable) will be processed back to the original payment method.
5. Exceptions
Refunds may be granted in exceptional cases such as:
- Duplicate transactions.
- Technical errors on our platform leading to unsuccessful product delivery.
- Legal obligations, if applicable.
6. Contact Us
For any cancellation or refund requests, please reach out to us at: support[at]simplygraphix.com